Paddles are no longer transitioning to neutral upon replacement.

christian

Delivered my vehicle to the body shop for aesthetic enhancements, including the replacement of paddles with carbon fiber Urus variants.

I have recently observed that when I use both paddles, the system no longer transitions to neutral; instead, it switches directly into manual mode.

Both shifters function well, and I see no more issues save for the inability to engage neutral.

Does anybody has knowledge on how to resolve this problem or identify its cause? I want to return it to the store but am curious if anybody knows the explanation for the issue.
Thank you very much

IcePhreak

An issue has occurred with the wiring. They may have compromised a wire.

norwaj

Examine this discussion thread. The issue seems to be with the infrared sensors on the Urus paddles.

1480midge

Have you resolved this issue?

I continue to have the same problem with the alteration of the paddles.

tonyc6289

The chip of the paddles may be incompatible.

NutmegCT

There are more than seven versions of paddle plates and wiring.
It is necessary to retain your previous paddle plate and electrical cords.
Substitute only the paddle and nothing else.
If you purchased paddles with a base plate as a set, then detach the paddle and insert it in your previous plate.

TimGallagher

Dish? Do you possess an image of this plate?